Refund policy
Returns and Exchanges
Every Caleboo piece goes through quality checks before it leaves our hands. But if something arrives damaged, defective, or if we sent the wrong item, we’ll make it right.
Email us at hello@caleboo.com within 14 days of receiving your order with:
- Photos of the item showing the issue
- A short description of what went wrong
- Your order number
We’ll get back to you and sort it out.
What’s covered
- Damaged items (arrived torn, stained, or with broken snaps)
- Defective items (stitching issues, fabric flaws, sizing errors on our end)
- Wrong item sent
What’s not covered
For hygiene reasons, all Caleboo clothing is worn directly against your baby’s skin. We cannot accept returns on items that have been worn, washed, or removed from their original packaging for the following reasons:
- Change of mind
- Choosing the wrong size (check our size guide before ordering)
- Normal wear or washing results
Refunds
Refunds are issued to your original payment method within 5 to 7 business days after we’ve received and inspected the returned item. Refunds are only processed when a replacement is unavailable.
For card payments, it may take an additional 7 to 14 banking days to reflect on your statement depending on your bank.
Order Cancellations
Orders that have not yet been shipped can be cancelled. Email us at hello@caleboo.com with your order number. Once an order has been assigned a tracking number, it can no longer be cancelled.
Pre-orders
Pre-order deposits are fully refundable if we are unable to fulfill your order. If you wish to cancel a pre-order before it ships, contact us at hello@caleboo.com.